We want you to love your purchase, but if for any reason you are not completely satisfied, you can return the items you ordered from 3dprintedsaddle.com within 30 days of receiving them. All returns will be inspected upon receipt.
Return Process
1. To be eligible for a return, the item must be returned with all the included parts and accessories received, in its original packaging. Please note that all return requests must be submitted to our customer support first and the package must be returned to our designated address, otherwise you could be liable for the loss of the returned items. Any return that has not been confirmed and monitored by customer support might be lost. The e-mail must include:
The original invoice number of the order you want to return, or the order number. And the items serial number if applied;
A brief description of the return reason, such as goods issue along with clear evidence of its presence (e.g., photos or videos).
2.The Customer Support team will assist you in returning the item once a return request is received.
Notice for shipping options: If you decide to return the items on your own, please provide us with a tracking number. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.
3. To prevent any damage during the transport, all returned goods must be in the original box and packing material. Please re-use the box and packing material in which you have received it.
4. Returns will be processed within 5 business days of receiving the return. Please keep in touch with us and check your email from time to time to make sure we get it. If the returned item is used, damaged, or missing any parts, we might provide a partial refund to account for the loss in the item's value.
Refunds
Once we issue a refund, it can take up to 5 days for it to reflect in your original payment method. The original shipping charges will not be refunded.
If you refuse the package and have your order returned to us before delivery, you will be responsible for the cost of the return shipping.
Special Considerations
Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return period and we’ll arrange for a replacement. If a product has a performance failure after the return period but during the effective warranty, you can apply for our product warranty service.
Product accessories and packaging
Please return items with all accessories and packaging. If you do not, you may do not receive the full refund.
Order Cancellation
We strive to process and deliver your orders in an efficient and timely manner. If you need to cancel an order after it has been placed, please follow the steps below:
1. You can cancel the order within two hours of placing your order. Please contact our support team at support@3dprintedsaddle.com with your order number.
2. If you have extenuating circumstances (e.g., incorrect address, duplicate order), contact us before shipment, and we’ll do our best to assist you.
3. If your order hasn't shipped yet after two hours, you're still welcome to contact us - we'll do our best to accommodate your cancellation request.
Once the item has entered the shipping process, it cannot be canceled.