Last Updated: April 22, 2025
3DPrintedSaddle.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://3dprintedsaddle.com/ or purchase our 3D-printed bicycle saddles.
By using our site, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Data: Name, email address, shipping/billing address, phone number, payment details (processed securely via Shopify Payments/PayPal/Stripe).
- Order Details: Product preferences, purchase history.
- Technical Data: IP address, browser type, device information, and cookies (see Section 5).
- Communication Data: Emails, chat logs (from Shopify Inbox or customer support tools).
2. How We Use Your Information
We use your data to:
- Process orders, fulfill shipments, and provide customer support.
- Improve our products and website experience (e.g., analyze browsing behavior via Google Analytics).
- Send transactional emails (order confirmations, tracking updates) and marketing communications (if you opt-in).
- Comply with legal obligations (e.g., tax calculations, fraud prevention).
3. Data Sharing & Third Parties
We only share data with trusted partners:
- Shopify: Our e-commerce platform.
- Payment Processors: Shopify Payments, PayPal, or Stripe (no direct access to your credit card details).
- Shipping Carriers: FedEx, DHL, or USPS (to deliver orders).
- Marketing Tools: Optional integrations like Klaviyo (email marketing) or Meta Pixel (ad tracking).
We do not sell your personal data to third parties.
4. International Data Transfers
As a China-based seller serving global customers, your data may be transferred to and processed in countries outside your residence (e.g., Shopify’s servers in the US). We ensure protections via:
- Standard Contractual Clauses (GDPR compliance).
- Data encryption and secure storage.
5. Cookies & Tracking Technologies
We use cookies to:
- Remember cart items and login sessions.
- Analyze website traffic (via Google Analytics).
- Run targeted ads (e.g., Facebook Pixel).
You can disable cookies in your browser settings, but some site features may not function properly.
6. Your Rights
Depending on your location, you may:
- Request access, correction, or deletion of your data.
- Opt out of marketing emails (via unsubscribe link).
- Withdraw consent (contact us at support@3dprintedsaddle.com).
GDPR (EU): Contact our Data Protection Officer (DPO).
CCPA (California): Request a list of data shared in the past 12 months.
7. Data Retention
We retain your data only as long as necessary:
- Order records: 5 years (for tax compliance).
- Marketing data: Until you unsubscribe.
8. Security Measures
We implement:
- SSL encryption on our website.
- PCI-compliant payment processing.
- Regular security audits.
9. Changes to This Policy
We may update this policy periodically. Check the "Last Updated" date for revisions.
10. Contact Us
For privacy-related inquiries, contact:
Email: support@3dprintedsaddle.com
Address: 302, A Block, Donghaiwang Industrial Zone, No. 369, Bulong Road, MaanTang Community, Bantian Street, Longgang District, Shenzhen, China